Resort Experience
Concierge at The Westin Hilton Head Island Resort and Spa
The main goal of my position was to ensure that guests had a pleasant experience at the resort. I made dinner reservations for guests by calling restaurants as well as using the Open Table booking system. I also booked activities for guests such as kayaking tours, boat excursions, water sports and much more. I was available for guest to ask questions about the resort, the island, as well as suggestions on places to go and things to do. I made sure to accommodate the guests to the best of my ability whether it was ordering flowers and champagne or surprising them with a gift delivered to their room. During the summer I created a brochure to distribute to guests with information on what to do at the resort including activities, dining options and much more while keeping it coordinated with Westin brand.
Recreation Intern at The Westin Hilton Head Island Resort and Spa
As a recreation intern I had the opportunity to work in a variety of areas within recreation as well as experience small pieces of other departments. When I first arrived I had the experience of helping my manager prepare for the rest of the intern staff to arrive with paperwork and training materials as well as preparing the department for the season to begin. I was a camp counselor for the kids camp and kids night out which tasks included setting up for the day, setting an agenda, implementing the events throughout the day, maintaining a clean room, completing all necessary paperwork and more. I also worked in the tiki hut which incorporated towel distribution, retail sales using micros and helping to maintain a clean pool deck. During the poolside crafts as well as fun and wacky events I set up the events as well as recruited families to participate in the events throughout the day. There was also movie nights, fireside fun, dance party, and stargazing family activities that included the set up and interacting with guests throughout the events. On occasion I worked in the WestinWORKOUT, drove the shuttle, and worked a couple of the banquet events. Throughout my experience I really learned a lot about the company and the values that associates use every day. I enjoyed the family environment that was created for associates throughout the entire experience. This internship really helped me learn a lot about myself and it helped guide me to the path that I want to follow as I continue to grow professionally.
Recreation Intern at The Hilton Oceanfront Resort and Spa
As a recreation intern I was a kids camp counselor for the day camp where I followed a schedule of activities for the day and ensured that the kids were having fun. During some of the conventions at the resort I helped plan and coordinate the events for the children throughout the day. During these convention events I created the agenda for the day usually for either a few hour event or some of them were from 10am to 10pm. Activities included simple indoor games such as bingo, puzzles, four corners, talent shows as well as outdoor games in the pool and sports on the beach. I also coordinated the daily activities that included crafts and contests on the pool deck. I also had the opportunity to work in the towel hut when needed as well as the seaside shack where I made snow cones, and assisted with the beach toy and chair rentals. This internship taught me a lot about the resort recreation industry and really opened my eyes to different opportunities that are available.